Warranties on Grey Goods

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Lance Michalson

On 10 June 2008 an article in Finance Week titled “Apple retailers feeling rotten” focused on an uproar by 9 technology retailers over a print ad campaign run by the Core Group naming them as “grey” importers of Apple hardware. In the ad they pointed out that customer who purchased “grey” products are exposing themselves to various risks which include “(i) not being entitled to official warranty support and (ii) possibly not having access to the required level of support required by Apple for authorised resellers/retailers.”

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